Enrollment Services Officer (Registrar)

Posting Number SF02003

Job Title Enrollment Services Officer (Registrar)

Position Number 108985

FTE 1.00

FLSA Exempt

Position Type Professional Staff

Union PSA/NEA – Professional Staff Assoc

Pay Grade Level Grade Level: 10

Pay Grade Range Anticipated Hiring Salary Range: $57,155 – $61,500

Status Calendar Year, Full-time, Permanent

Department Enrollment Svs.

Contact(s)

Please note: Job applications must be submitted directly online only at: (https://jobs.uri.edu)

Contact Phone/Extension

Contact Email

Physical Demands

Campus Location Kingston

Grant Funded No

Extension Contingency Notes

Job Description Summary

The search will remain open until the position has been filled. First consideration will be given to applications received by May 19, 2025. Applications received after May, 19, 2025 may be reviewed depending on search progress and needs but are not guaranteed full consideration.

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About URI:

The University of Rhode Island enrolls approximately 17,000 students across its graduate and undergraduate programs and is the State’s flagship public research university, as well as the land grant and sea grant university, for the state of Rhode Island. The main campus is located in the historic village of Kingston, and the Bay Campus is located in Narragansett. Both campuses are near major beaches in a beautiful coastal community. URI is just 30 minutes from Providence, RI and within easy reach of Newport, Boston, and New York City.

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THE OPPORTUNITY FOR A REMOTE/HYBRID WORK SCHEDULE IS POSSIBLE

AFTER SIX MONTHS.

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BASIC FUNCTION:

Responsible for day-to-day operations in the Registrar area of Enrollment Services and the direct supervision of Enrollment Service Representatives and student employees. Carry out a full range of enrollment services activities. Additional responsibilities include, but are not limited to, student record and registration processes and functions.

Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Counsel students/parents and faculty/staff on enrollment services matters; advise them of procedures to be followed for students to register for courses, obtain financial assistance, determine eligibility, and pay bills.

Supervise and manage the activities of Enrollment Services Representatives (ESR) and student workers, both undergraduate and graduate.

Assist the Assistant Director – Scheduling officer, with all aspects of the course scheduling process.

Coordinate the process of printing and mailing of diplomas in collaboration with other Registrar area staff.

Assist the Assistant Director – Compliance with data entry for the review and processing of NCAA academic eligibility.

In collaboration with the Lead Information Technologist and Enrollment Services Officer (Registrar) assist and provide backup for coordinating National Student Clearinghouse (NSC) enrollment submissions and degree verification files on our monthly schedule.

Assist in basic eCampus maintenance, testing and setup at the direction of the Lead Information Technologist and/or Senior Associate Director – Registrar.

Share in the coordination of NSC Verification research with assigned ESO/ESRs and complete that process in their absence.

Cross train to provide coverage and share responsibility for the coordination of the Leave of Absence and Withdrawal processes with assigned ESRs and other ES Registrar staff as needed.

Work closely with the Call Center in resolving escalated issues. Serve as Phone Manager as needed for vacation and sick coverage.

Provide excellent customer service in the form of walk-ins, phone calls, emails, and Call Center management.

Assist with maintaining customer service within Enrollment Services. Assist the Management Team with ideas for improvements/enhancements of current/future Enrollment Services priorities and initiatives.

Participate in University programs such as Admission Open Houses, Welcome Days, Summer

Orientation, and other University events.

OTHER DUTIES AND RESPONSIBILITIES:

Perform other duties as required.

LICENSES, TOOLS, AND EQUIPMENT:

Personal computers, printers, word processing, database management and spreadsheet software.

Required Qualifications

REQUIRED:

1. Bachelor’s degree.

2. Minimum of two years of experience in an enrollment services office (i.e., bursar, financial aid, admission, registrar).

3. Demonstrated strong verbal and interpersonal communication skills.

4. Demonstrated proficiency in written communication skills.

5. Demonstrated ability to work with diverse groups/populations.

Preferred Qualifications

PREFERRED:

1. Demonstrated supervisory experience working in a student records/registrar’s office in a higher education setting.

2. Demonstrated student administration software system experience (i.e., PeopleSoft).

3. Demonstrated familiarity with student transcript request procedures and the review of transcript content and determination/calculation of GPAs.

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The University of Rhode Island is an equal-opportunity employer committed to the principles of affirmative action. It is the policy of the University of Rhode Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability.

Environmental Conditions

This position is not substantially exposed to adverse environmental conditions.

Posting Date 05/06/2025

Closing Date

Special Instructions to Applicants

Please attach the following 3 (PDF) documents to your online Employment Application:

(#1) Cover letter.

(#2) Resume.

(#3) Other Document – References – the names and contact information of three professional references. (Note: this document is required even though references may be listed on the application).

Quicklink for Posting https://jobs.uri.edu/postings/15100

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